Frequently Asked Questions

📿 Birth Pendants

What is a birth pendant?
Our birth pendants are personalized pieces of jewelry that celebrate the birth of a child. Each pendant can be engraved with the child's name, date of birth, or other meaningful details.

What materials do you use?
We use premium materials: 925 sterling silver, 14k gold, and stainless steel. All our jewelry is hypoallergenic and durable.

✨ Personalization

How can I personalize my jewelry?
When placing your order, you can specify the text to be engraved (first name, date, short message). We accept up to 15 characters for name necklaces and 30 characters for pendants.

What is the manufacturing lead time?
Custom jewelry requires 5 to 7 business days to produce before shipping. We will keep you informed at every stage.

Can I see a preview before manufacturing?
Yes! We'll send you a preview by email within 24 hours of your order. You can then approve it or request changes.

🚚 Shipping & Delivery

What are the delivery times?
• Manufacturing time: 5-7 business days
• Standard shipping: 3-5 business days
• Express shipping: 1-2 business days (available at the time of order)

Do you ship internationally?
Yes, we deliver worldwide. Shipping costs and delivery times vary depending on the destination.

How can I track my order?
You will receive a tracking number by email as soon as your order is shipped.

🎁 Gift Wrapping

Are the jewelry pieces ready to be given as gifts?
Yes! All our jewelry comes in an elegant box, perfect for gifting. Premium gift wrapping is also available as an option.

Returns & Exchanges

Can I return a personalized piece of jewelry?
Personalized items can only be returned if they have a manufacturing defect. We are committed to correcting any errors on our part.

What if I am not satisfied?
Contact us within 48 hours of receipt. We will find a solution: modification, replacement, or refund, as appropriate.

💎 Jewelry Care

How do I care for my jewelry?
• Clean with a soft cloth
• Avoid contact with water, perfumes and chemicals
• Store in the case provided when not wearing it
• Remove before sports or showering